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Support

Frequently Asked Questions

Getting Started

What is FileRight?
FileRight helps you file your immigration paperwork, in an easy to use, online format. Our form-filing technology helps guide you through each question and our bilingual technical support is standing by 24/7 to answer your questions about FileRight. Our online software walks you through each immigration form step-by-step, reviews every answer to make sure no question gets missed, and provides detailed instructions on how to properly file your papers with the United States government.
Is FileRight affiliated with the U.S. government?
No. FileRight is a private company, not affiliated with the U.S. government. Our technology helps people complete and file official U.S. immigration forms accepted by the U.S. Citizenship and Immigration Services (USCIS).
Is FileRight a law firm?
No. FileRight is not a law firm. We cannot provide legal advice, and we are not a substitute for the advice of an attorney. Our online technology provides explanations to common immigration form questions and ensures all forms meet the formatting requirements of the USCIS. We also make sure no question gets skipped and provide detailed filing instructions. Using FileRight ensures form completeness that can help prevent applications from being rejected. And the FileRight Guarantee promises that if your form is denied, we’ll give you your money back – including government fees. You won’t find this anywhere else! Conditions apply.
How does FileRight work?
Step 1: You answer questions based on official U.S. immigration forms. You answer these questions one at a time (opposed to the confusing format provided on traditional government forms) with explanations of terms and concepts provided alongside questions.
Step 2: FileRight’s software checks your form to make sure no question gets missed, ensuring form completeness. Then, FileRight provides you a completed official USCIS form with all the proper formatting. You just print and sign.
Step 3: You receive detailed filing instructions that tell you exactly how to prepare your immigration application package (completed form and supporting documents) and send it to the USCIS. You file and get approved, or we'll give you your money back – including government fees! Conditions apply. See details.
Why should I use FileRight instead of completing the immigrations forms myself?
Doing the paperwork yourself means dealing with confusing forms and questions that are difficult to understand — all the while worrying about making mistakes!
You can avoid all this hassle by using FileRight. Our software walks you through each form question by question, providing helpful explanations of terms and concepts. Our technical support is standing by 24/7 so you can always talk to a real person to answer your questions about FileRight. We provide detailed filing instructions that help you accurately file your forms with the U.S. government. You file and get approved, or we'll give you your money back – including government fees! Conditions apply. See details
How do I know which product is right for me?
You can also visit our Immigration Solutions page that lists all the applications FileRight provides, grouped by category — Green Card Renewal, Apply for Green Cards and Citizenship.

Completing Your Application

What if I have questions along the way?
Our technology offers explanations to form questions and our technical support team is standing by 24/7 to answer your questions about FileRight. However, please note that our technical support team cannot answer legal questions or questions that are specific to your unique situation.
What do I do once my application is complete?
Once your application is complete, you simply print, sign and file with the government. We’ll provide you detailed instructions on how to file.

After You File

How quickly will I get my immigration benefit?
Immigration application processing times may vary depending on the benefit you seek and on your particular situation. For a list of up- to-date processing times, please visit the USCIS website.
How can I check the status of my application?
You can check the status of your application using your case number, which you will receive after you file your form with the USCIS. You can check your case states on the USCIS website. To check your case status over the phone, call the USCIS directly at 1-800-375-5283.
What happens if I get rejected or denied?
If your form is rejected, you may have the opportunity to correct your mistakes and resubmit it to the USCIS at no additional cost. If your form is denied, the FileRight Guarantee promises we’ll give you your money back – including government fees! Conditions apply. See details.
What do I do if the USCIS asks me for more information?
If the USCIS needs more information, you will receive by mail a “Request for Evidence” (RFE). This document will outline exactly what the USCIS needs and where to send it.
What if I have questions or need help after I file?
If you need help after you file, our technical support team is happy to provide you access to resources such as where to check your case status.
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