Our Promise

Satisfaction & Government Fee Guarantee!

Satisfaction Guarantee

If you're not satisfied using FileRight to complete your immigration forms, we'll refund your money.

Government Fee Guarantee*

If your immigration application is denied by the USCIS, we'll refund your FileRight fee AND reimburse your filing fees!

Satisfaction Guarantee - Refund Requests

If you would like to request a refund of the fee you paid to the Company for the use of the Service, your refund request must be made (a) within thirty (30) days of the original payment date and (b) prior to any of the following occurrences: (i) the completed application being printed, downloaded or mailed (ii) the downloadable product (e.g., E-Book guide) being downloaded, (iii) the physical product (e.g., DVD, application packet) being shipped, (iv) the translation being initiated, or (v) the substantial performance of the purchased Service. The shipment or delivery of any Service or product, whether electronically, by mail, or otherwise, shall constitute substantial performance for purposes of this provision.

From time to time, the Company may promote a special offer on its website, via email, or through any other medium (“Special Offer”). If there is a conflict between these Terms and any terms and conditions or refund policies that are exclusively written for and included with that Special Offer, the terms of the Special Offer shall apply. Notwithstanding any other provision herein, refunds for services provided by a third-party service provider, including, without limitation, an independent attorney or professional services provider, are subject exclusively to the agreement between you and such third party.
Unless specifically stated to the contrary herein, all refunds will be calculated based on the purchase price paid at the time of purchase. Refunds for credit and debit card transactions will be issued within five (5) business days. However, please be aware that it can take your bank up to five (5) additional business days for the credit transaction to post to your credit card or bank account.
Notwithstanding anything to the contrary herein, if you are a resident of California, Illinois, Maryland, Michigan, Minnesota, New York, or Utah, you have the right to rescind the transaction for any reason and receive a full refund of your payment for the use of our form preparation software within either seventy-two (72) hours or three (3) business days of entering into the contract for such services, whichever is longer. The foregoing exception is not applicable to any other product or service unless required by law.

Money-Back Guarantee - Refund Requests

If the USCIS denies your application after you have used our Service, we will refund both the fee you paid to us and any government filing fee you paid for that application.

Eligibility for Refund

  • Refund requests must be made within 90 days of the final denial from the USCIS.
  • Only the actual applicant (the person named on the denied application) can receive a refund.
  • Refunds will not be issued to any third party.
  • We may ask for additional information about the denial before processing your refund request.
  • We will process your refund request within 14 days of receiving all necessary documentation.


You will not be eligible for a refund if your application is denied due to:

  • Incorrect or untruthful information on your application.
  • Missing or incorrect documentation.
  • Clerical errors or similar administrative issues.

How to Request a Refund

To request a refund, please contact us directly.

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