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Our Double Guarantee
Government Fee Guarantee*
Satisfaction Guarantee - Refund Requests
If you would like to request a refund of the fee you paid to the Company for use of the Service, your refund request must be made (a) within thirty (30) days of the original payment date and (b) prior to (i) the completed application being printed or downloaded, (ii) the downloadable product (e.g. E-Book guide) being downloaded, (iii) the physical product (e.g. DVD, application packet) being shipped, (iv) the translation being initiated, or (v) the substantial performance of the purchased Service. The shipment or delivery of any Service or product, whether electronically, by mail or otherwise, shall constitute substantial performance for purposes of this provision.
From time to time, Company may promote a special offer on its website or via email or any other place of its choice (“Special Offer”). If there is a conflict between these Terms and any terms and conditions or refund policies that are exclusively written for and included with that Special Offer, the Special Offer terms apply. Notwithstanding any other provision herein, refunds for services provided by a third-party service provider, including, without limitation, an independent attorney or professional services provider, are subject exclusively to the agreement between you and such third party.
Unless specifically stated to the contrary herein, all refunds will be calculated based on the purchase price paid at the time of purchase. Refunds for credit and debit card transactions are issued within five (5) business days. However please be aware that it can take your bank up to five (5) additional business days for the credit transaction to post to your credit card or bank account.
Notwithstanding anything to the contrary herein, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, New York or Utah you shall have the right to rescind the transaction for any reason, and receive a full refund of your payment for use of our form preparation software, within either seventy two (72) hours or three (3) business days of entering into the contract for such services, whichever is longer. The foregoing exception is not applicable to any other product or service unless required by law.
Money-Back Guarantee - Refund Requests
If you receive a final denial from the USCIS of the application you created after successfully using Company’s Service, Company will refund the fee you paid to the Company for use of the Service and any filing fee you paid to the government in direct connection to that application.
Money-Back Guarantee refund requests must be made within 90 days of the date of the final denial you received from the USCIS. Only the actual applicant (the person whose name appears on the denied application) can receive a Money-Back Guarantee refund. No refund will granted to a third party who is not the applicant. We reserve the right to seek additional information from you regarding the basis for the denial prior to issuing a refund. We will process your Money-Back Guarantee refund request within fourteen (14) days from receipt of all requested documentation.
You will not be eligible for a Money-Back Guarantee refund if your application is denied or rejected by the USCIS because of incorrect or untruthful information or entries on your application, incorrect or missing documentation, or a clerical error or similar administrative issue.
To request a Refund or Money-Back Guarantee, please Contact Us.